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KPIT Technologies' Trace2Fix Platform and Its Integration with Microsoft Azure OpenAI Service

Overview of Trace2Fix

Trace2Fix is a next-generation assisted diagnostics platform developed by KPIT Technologies. It focuses on improving the efficiency and accuracy of vehicle diagnostics and repairs. The platform is designed to enhance the Fix-First-Visit (FFV) rate, which is crucial for reducing vehicle downtime and improving technician productivity.
Preview
Preview

Key Features of Trace2Fix

  1. Root Cause Diagnostics: Trace2Fix uses advanced analytics to identify the most probable causes of vehicle issues, thereby improving the accuracy of diagnostics and repairs.
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    Preview
  2. Intelligent Guidance: The platform provides smart, easy-to-follow guidance for technicians, enabling them to diagnose and fix issues faster and more accurately.
  3. Customized Solutions: Trace2Fix offers customized solutions tailored to the specific needs of different OEMs and dealerships.
  4. Integration Services: The platform integrates seamlessly with various diagnostic tools and systems, ensuring a comprehensive diagnostic process.

Integration with Microsoft Azure OpenAI Service

KPIT has partnered with Microsoft to integrate Trace2Fix with the Azure OpenAI Service. This integration brings several enhancements to the platform:
  1. AI-Driven Diagnostics: The integration allows for AI-driven diagnostics, leveraging the power of Azure OpenAI Service to provide more intelligent and accurate diagnostics. This includes the use of models like GPT-4 and GPT-3.5, which can understand and generate natural language and code.
  2. Enhanced Operational Efficiency: By integrating with Azure OpenAI Service, Trace2Fix can enhance operational efficiency and first-time-fix rates, leading to increased profitability and customer satisfaction.
  3. Improved User Experience: The use of Generative AI in Trace2Fix offers a more intelligent guided diagnostics experience, significantly improving the user experience for technicians.
  4. Real-Time Assistance: The platform provides real-time assistance to technicians, helping them quickly and accurately diagnose issues, initiate part orders, and arrange repair schedules.

Applications in the Automotive Industry

  1. OEM Service: Trace2Fix helps reduce No-Trouble-Found (NTF) warranty claims and enhances customer loyalty by ensuring accurate first-time repairs, minimizing repeat visits for the same issue.
  2. Dealerships: The platform improves service throughput, reduces repair times, and increases fixed-first-visit (FFV) rates, thereby boosting dealership profitability.
  3. Technician Productivity: By providing intelligent guidance, Trace2Fix significantly enhances technician productivity, allowing them to diagnose root cause issues faster and perform first-time-right repairs.
  4. Aftermarket Services: The platform addresses challenges in customer retention and dealership profitability arising from the complexity of vehicle systems and a global shortage of certified service technicians.

Demonstrations and Showcases

KPIT showcased the Copilot, built on Trace2Fix, at the CES 2024 electronics expo in Las Vegas, highlighting its capabilities in transforming automotive repair and maintenance processes.
In summary, KPIT's Trace2Fix platform, enhanced by Microsoft Azure OpenAI Service, offers a robust solution for vehicle diagnostics and repairs, significantly improving efficiency, accuracy, and user experience in the automotive industry.